Description
Assent is hiring a Tier 1 Technical Analyst to serve as the first point of contact for midmarket customers and suppliers in its compliance business. The role handles inbound and outbound support through calls, webforms, email, live chat, and screen-share; troubleshoots issues using tools, basic SQL, and AI-driven insights; documents cases; escalates complex defects to Tier 2; and collaborates with higher-tier teams. The position requires 1–3 years of software or technical support experience, strong communication and problem-solving skills, basic SQL knowledge, ticket-management proficiency, and availability for various shifts supporting a global 24/7 operation.
