Description
The Product Trainer delivers process training to new hires and production associates through learning platforms, workshops, coaching, assessments, and real-time support. The role also develops training materials, analyzes knowledge gaps and sales performance, creates reporting and performance-monitoring systems, supports client communication, and recommends corrective or refresher courses. It requires a high school education, at least one year of process training or equivalent teaching or coaching experience, customer service and sales experience, strong communication and analytical skills, and proficiency with Microsoft Office and Google Suite.
