Description
Dillard’s is hiring a night-shift Production Control / Technical Support Analyst for its Little Rock, Arkansas data centers. The full-time, on-site role provides technical support for software, hardware, network, and IT service issues; documents and resolves user requests; monitors and troubleshoots batch processing; assists with equipment maintenance and upgrades; and uses AI to analyze ticket histories and improve resolution documentation. The position requires authorization to work in the United States without sponsorship, education or at least two years of help desk or technical support call-center experience, strong problem-solving and communication skills, and flexibility for overnight work, weekends, holidays, and after-hours support.
