Description
Siena is hiring a Production Support Engineer to own end-to-end resolution of customer-facing AI-agent failures, including tracing and reproducing issues, debugging agents and prompts, fixing misfires, building runbooks and automation, and surfacing recurring patterns to Product. The role requires strong AI-agent and prompt debugging skills, customer-facing problem-solving, and familiarity with Node.js, TypeScript, React, Express, and AI coding tools. It is part of a globally distributed, fully remote team and offers a clear path into Forward Deployed Engineering or deeper platform work.
