Description
The ATM Technology Operations Specialist will run the day-to-day operations of an ATM technology platform, including incident and problem management, release and deployment, operational readiness, application monitoring, service analytics, reporting, and associate support. The role involves identifying ATM production failure scenarios, creating incident tickets, communicating with internal business operations teams, troubleshooting escalations, and supporting existing and new equipment and software. Required qualifications include customer service experience, phone support and IT experience, incident management skills, previous ATM knowledge, and root cause analysis and troubleshooting experience; telephone operations, client or client-industry experience, and W2 employment with Artech are preferred.
