Description
The Professional Customer Service Representative (CSR-III) serves as a frontline escalation point for complex residential home-services customer interactions, service recovery, scheduling, technician coordination, and customer retention. The role requires managing high-risk situations, optimizing service appointments through dispatch and CRM systems, supporting same-day service execution, documenting interactions, and providing peer coaching to CSR-I and CSR-II team members. It is intended for an experienced customer service professional with at least three years of experience in a fast-paced environment, strong escalation and communication skills, and proficiency with scheduling software, CRM systems, and Microsoft Office or Google tools.
