Professional IT Support Engineer at ]init[ AG

The Professional IT Support Engineer will support public-sector clients with stable, efficient, and user-centered IT services by monitoring ITSM process compliance, creating reports, conducting audits and improvement initiatives, aligning process requirements with users and product management, ensuring compliance with laws and standards, developing release plans, and supporting project staffing. The role requires a degree in Computer Science or Business Informatics or a relevant vocational qualification plus several years of experience, along with ITIL knowledge, experience with ITSM tools such as BMC Remedy or Cherwell, and strong German and English skills. The position is available full-time or part-time, remotely or in the office, with Berlin listed as a location.