Description
The Professional Services Engineer installs, configures, upgrades, deploys, and maintains NICE products and platforms at customer sites. The role includes applying hotfixes, commissioning, testing, troubleshooting, documentation, MAC activities, change management, case remediation, customer communication, and coordination with system engineers, suppliers, and third parties. It requires 2–3 years of hands-on experience with enterprise application installation, Windows Server administration, networking, SQL, and troubleshooting, with NICE product experience preferred.
