Description
RingCentral is hiring a Professional Services Lead Engineer to serve as a subject-matter expert in unified communications, contact center, and AI technologies. The role focuses on Contact Center API and AI integrations, including API performance, complex integrations, software design, testing, enterprise escalations, proof-of-concept leadership, and mentoring engineers. It requires 5+ years of customer-focused post-sales or professional services implementation experience, strong API and cloud architecture knowledge, and hands-on experience with LLMs, conversational AI, or intelligent virtual agents. The position includes medical and dental coverage, performance bonuses, and time off.
