Professional Technical Specialist at ]init[ AG

The Professional Technical Specialist will support ITSM process operations for public-sector clients by monitoring compliance, effectiveness, and efficiency through KPIs; producing decision-ready reports; conducting audits and tracking improvements; aligning process requirements with users and product management; ensuring compliance with laws and standards; developing release plans; and assisting with project roles. The role requires a degree in Computer Science or Business Informatics or relevant vocational training plus several years of experience, along with ITIL, ITSM-tool, process-management, stakeholder-management, German, and English skills. It is available full-time or part-time, remotely or in the office, with Berlin listed as a location.