Description
IFS is seeking a Support Readiness and Quality Manager to support the Go-To-Operations framework for new and evolving products and services. The role coordinates global rollouts, maintenance, upgrades, migrations, testing, knowledge transfer, and service readiness; audits support quality against SLAs, KPIs, and customer-satisfaction metrics; analyzes operational data; improves processes and service maturity; and develops training, documentation, and knowledge-base materials. The position requires at least three years of IT or software support experience, project or program management, quality auditing, service improvement, or customer-satisfaction experience, along with cloud or IT service-management knowledge, ticketing-tool experience, Microsoft 365 proficiency, and strong English communication skills.
