Description
The Program Eligibility Specialist guides customers through homeownership and home rehabilitation assistance programs by conducting eligibility determination sessions, collecting and reviewing documentation, preparing eligibility or ineligibility notices, maintaining records, following up with clients, and supporting customer communications and data management. The role requires a high school diploma, GED, or equivalent and at least two years of customer service and clerical management experience; bilingual English-Spanish communication and Microsoft Office experience are preferred. The position is based in an office environment, requires availability during Monday through Friday core hours, and may involve occasional travel.
