Description
Cyncly is hiring a Program Governance Manager – Customer Experience in Pune, India, for a permanent full-time hybrid role. The position serves as the single point of contact between Cyncly and a strategic outsourcing BPO partner, establishing and running governance rhythms, performance reporting, review meetings, escalation coordination, capacity and workforce planning, risk tracking, transition and go-live activities, and continuous improvement. The role requires substantial experience in customer experience, contact center or BPO delivery, governance and relationship management, contact-center operations, reporting tools, and global stakeholder management, with Zendesk or comparable customer service platform experience.
