Description
The Global Driver CX Program Lead owns end-to-end accountability for Driver Account policy optimization, experience design, AI and automation, and upstream defect reduction. The role leads project specialist Pillar Leads, partners with the Earner Experience Product team, owns core customer experience metrics, and develops strategies for conversational AI and self-service support. It requires at least five years of relevant experience, a bachelor's degree, and strong analytical, business, leadership, and communication skills. The role is available in New York City, San Francisco, and Chicago, with base salaries ranging from USD 146,000 to USD 180,000 per year depending on location.
