Description
Percepta is hiring a Program Liaison in Dearborn, Michigan to serve as the initial contact for dealership personnel and vehicle owners and handle Level 2 escalated customer service concerns. The role investigates issues, coordinates with internal teams, responds across phone, email, web forms, and applications, documents contacts, initiates outbound communication, supports process improvements, mentors teammates, and may train new team members. Candidates need 1–2 years of Ford Pro Vehicle Sales Support experience, computer and multitasking skills, strong customer service and communication abilities, professionalism, reliability, and organizational skills. The position pays $18.50 per hour and includes health, dental, vision, life insurance, retirement matching, paid time off, tuition reimbursement, and other benefits; it is advertised as remote via the posting hashtag.
