Description
The Customer Account Manager supports UPS customer accounts across all service tiers by analyzing and responding to customer requests, resolving service failures, conducting research, preparing reports, identifying account penetration opportunities, and advising on customer setups. The role collaborates with operations to resolve escalations, determine root causes, monitor shipments, orders, invoicing, accounts receivable, service levels, and customer activity, and recommends process improvements. It is a permanent position based at UPS Korea HQ in Seoul, with a Monday-to-Friday 09:00–18:00 schedule.
