Program Manager at jones-knowles-ritchie

Compensation

£0/yr

Setup: Hybrid
Location: London, England
Type: Full-time
Level: not_specified
Posted: Aug 27, 2026

Description

Jones Knowles Ritchie (JKR) is seeking a Program Manager to lead creative solutions and deliver exceptional client experiences. The role involves collaborating internally to achieve creative goals, developing client trust through effective planning and execution, and acting as a key liaison between the team and Client Services. Responsibilities include inspiring client confidence, analyzing briefs, managing multiple project timelines, preserving creative intent, and building strong relationships with various stakeholders.

Required Skills

Program/Project Management
Managing Multiple Concurrent Projects
Client Relationship Management
Prioritization and Time Management Skills
Understanding of Creative Processes
Preserving Creative Intent Across Mediums
Partnering with Client Services Teams
Manage Client Expectations
Excellent Communication Skills
Organizational and Coordination Skills
Planning Across Multiple Workstreams
Commercial Awareness
Project Quoting, Resourcing, and Budget/Profitability Management
Conflict Management
Navigating Change Calmly Under Pressure
Relationship-Building Skills
Passion for Branding and Creativity

Additional Information

Required Previous Experiences: Proven experience in a Program/Project Management role, ideally within a branding, design, or creative agency environment or comparable in-house studio.
Track record of managing multiple concurrent projects and client relationships, with strong prioritisation and time-management skills
Preferred Qualifications: Strong understanding of creative processes and the ability to preserve intent across different mediums and channels
Experience partnering with Client Services teams to manage client expectations and deliver a consistent client experience
Excellent communication skills, with the ability to adapt style to different audiences, teams, and seniority levels
Strong organisational and coordination skills, with meticulous attention to planning across multiple workstreams
Commercial awareness, including experience with project quoting, resourcing, and budget/profitability management
Comfortable managing conflict and navigating change calmly under pressure
Strong relationship-building skills, both internally and with external partners, experts, and collaborators
Genuine passion for branding and creativity, with curiosity about client businesses and industries