Program Manager at ADCI - Karnataka

Department: alexa-and-amazon-devices

Compensation

$74,200 – $129,800/yr

Setup: On-site
Location: Hawthorne, California
Type: Full-time
Level: mid
Posted: May 6, 2026

Description

Amazon is hiring a Program Manager for its Customer Experience & Insights Team to lead AI-forward customer experience transformation. The role combines AI strategy, machine learning, generative AI, automation, data analysis, program management, cross-functional stakeholder engagement, process improvement, and executive reporting. It requires at least three years of program or project management experience, hands-on AI and automation experience, and the ability to influence senior stakeholders without direct authority. The position is based in Hawthorne, California, with a base salary of $74,200 to $129,800 annually.

Required Skills

Generative AI
Machine learning
Automation
Data analysis
Stakeholder management
JIRA
Confluence
Asana

Additional Information

Required Previous Experiences: At least 3 years of program or project management experience
Cross-functional experience with technology and non-technology teams
Experience using data and metrics to drive improvements
Hands-on experience applying AI tools to operational workflows, reporting, or decision-making
Experience designing and implementing AI-enabled SOPs, intake workflows, and automated operational frameworks
Experience partnering with cross-functional teams to drive program outcomes without direct authority
Experience leading teams and stakeholders through process transitions
Proficiency with AI-enhanced project management tools
Preferred Qualifications: Experience piloting AI-assisted workflows, automation initiatives, or emerging technology adoption
Background in business, customer support, or contact center operations
Experience tracking operational KPIs with AI-generated dashboards and predictive analytics
Familiarity with consumer electronics, smart home technology, or subscription services
Exposure to Lean, Six Sigma, or continuous improvement methodologies
Ability to influence senior stakeholders and drive alignment across technical and non-technical audiences
Ability to assess resource trade-offs and communicate financial impact to leadership
Experience managing program goals with AI-powered tracking and reporting to VP or CEO-level stakeholders