Description
Amazon is hiring a Program Manager for its Network Control Center, which manages high-severity customer-service incidents in real time. The role coordinates cross-functional teams, triages and resolves incidents, manages customer communications, provides leadership updates, analyzes incident data, develops incident-response procedures, and monitors service-health metrics. Candidates need a bachelor's degree or equivalent, at least two years of program or project management experience, flexible availability for weekends, nights, and holidays, and intermediate Excel knowledge; Lean, SQL, Microsoft Access, requirement-gathering, analytical, and Microsoft Projects experience are preferred.
