Description
Amazon India is hiring a Program Manager to lead large, cross-functional customer experience programs within its Executive Customer Relations Team. The role owns end-to-end program delivery, escalations, root-cause analysis, CAPA closures, leadership reporting, and technology changes, while also identifying and scaling Generative AI solutions for automated case summarization, root-cause analysis, and escalation routing. Candidates need at least five years of cross-functional, program or project management, and cross-functional delivery experience, along with strong judgment, negotiation, data-analysis, and SQL skills.
