Description
Amazon Financial Services is hiring a Program Manager to own quality assurance for Customer Support and Collections provider operations in Brazil. The role designs and executes recurring quality audits, delivers and coordinates training for third-party agents, manages QA scorecards and calibration, monitors CS and Collections KPIs, and leads corrective action plans when quality targets are missed. The position requires fluent English, advanced Excel and SQL knowledge, a relevant bachelor's degree or MBA, and experience with training, program or project management, cross-functional work, and third-party provider quality reviews.
