Description
The Program Manager at Plexus acts as the primary liaison between the customer and internal teams, overseeing the Customer Focus Team's performance and managing daily customer relationships. Key responsibilities include leading engagements with customers regarding delivery commitments, conducting business reviews, facilitating site visits, and negotiating contracts. The manager is also tasked with improving customer service and satisfaction, identifying and implementing operational improvement opportunities, leveraging financial metrics for risk mitigation, and fostering employee development.
