Program Manager at ServiceNow

Compensation

$171,900 – $300,800/yr

Setup: Remote, Hybrid
Location: San Diego, California
Type: Full-time
Posted: Jul 14, 2026

Description

ServiceNow is seeking a Program Manager to coach and develop five direct reports, manage end-to-end delivery of enterprise programs like agentic content governance, and shape best practices for technical program management within the Experience Organization. The role involves optimizing business requirements and marrying them with tooling, analytics, and communications initiatives.

Required Skills

program management
technical program management
stakeholder management
cross-functional teams

Additional Information

Required Previous Experiences: Experience working on and managing large projects or programs with cross-functional teams.
Deliver solutions and strategies while mitigating or removing obstacles.
Experience utilizing software to keep projects organized, track metrics, and report on progress.
Preferred Qualifications: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
6+ years of leadership and program management experience (minimum 4 years leading teams)
Experience delivering and running large-scale, cross-functional programs in complex or ambiguous problem spaces where the playbook doesn't exist
Ability to lead across organizational lines without formal authorities with strong stakeholder management and the credibility to influence Product, Design, Support, Marketing, and Sales teams
Comfort making decisions and moving forward with incomplete information; you don't need all the answers to chart a course, and you help teams build confidence doing the same
A track record of creating meaningful employee and leadership experiences that drive engagement and job satisfaction
Excellent communication skills across all levels of an organization and multiple functions
Strong stakeholder orientation with the ability to synthesize needs across competing priorities in complex problem spaces
Data analysis capabilities; you use data to validate decisions and drive outcomes (secondary to judgment and adaptability)
Previous experience working within Digital Content, Technical Writing, UX/UI, or Product teams
A self-driven work ethic and ability to work effectively across global time zones
Ability to travel up to 10% of time