Description
The Program Manager will own the operational success of TransPerfect’s program, managing service delivery across geographically dispersed client and internal teams. The role establishes operational benchmarks, timelines, resources, quality procedures, and accountability measures; serves as the primary client contact; drives process improvement, strategic planning, customer satisfaction, quality delivery, and profitable revenue growth; and builds relationships among diverse teams. Required qualifications include at least five years of program or account management experience, a bachelor’s degree or equivalent, leadership experience, strong communication and problem-solving skills, project management knowledge, Microsoft Office proficiency, and experience with management reporting and program evaluation systems.
