Program Manager - Business Process & Program Excellence at NetApp

Department: IC 3

Compensation

$100,300 – $149,600/yr

Setup: On-site
Location: New York, New York
Type: Full-time
Level: senior
Posted: Aug 20, 2026

Description

NetApp is hiring a Program Manager for its Customer Success organization to lead complex, cross-functional business transformation initiatives across Renewals, Commerce, Customer Success, Operations, and IT. The role combines program management, business analysis, process architecture, data-driven decision-making, stakeholder management, and execution leadership. It is based in San Jose, California, requires at least three days per week onsite, and offers a target salary of 100,300–149,600 USD with benefits.

Required Skills

Program Management
Business Analysis
Process Architecture
Root Cause Analysis
Stakeholder Management
Data Analysis
Agile
Six Sigma

Additional Information

Minimum Education: Bachelor’s degree or equivalent experience
Required Previous Experiences: 5+ years of experience in program management, business operations, business process management, consulting, or related disciplines
Experience leading large-scale cross-functional initiatives
Experience documenting and improving business processes, including As-Is and To-Be process flows
Experience creating project plans, executive status reports, dashboards, RAID logs, and governance frameworks
Experience working effectively in global, highly matrixed organizations
Preferred Qualifications: Experience in SaaS, subscription, renewals, customer success, sales operations, commerce, or quote-to-cash environments
Experience with enterprise business systems and transformation initiatives
Familiarity with Agile, Scrum, Lean, Six Sigma, and business process modeling methodologies
Experience with Figma, Jira, Azure DevOps, Smartsheet, Tableau, Power BI, Visio, or Lucidchart
Experience supporting UAT, business readiness, change management, and operational adoption
PMP, Scrum Master, Lean Six Sigma, or Business Process certifications