Program Manager, Facilities & Workplace Operations at Toast

Toast is hiring a Program Manager, Facilities & Workplace Operations (AMER) to serve as the strategic product owner for its Americas workplace experience program. The role oversees outsourced facilities vendors, establishes SLAs and KPIs, builds SOPs and operational frameworks, manages budgets and vendor contracts, leads regional workplace initiatives, and deploys workplace technology and analytics. It requires at least three years of progressive experience in facilities management, workplace experience, or corporate real estate, with vendor operations, program management, cross-functional collaboration, technology implementation, and financial literacy. The position is hybrid, requiring three days in the Boston office, and offers a base salary of $101,000 to $162,000 USD.