Description
The Content Operations Program Consultant serves as the operational lead for Content Operations, supporting Web, ISA, Banner, App, and DAM teams through governance, process optimization, cross-functional coordination, and operational reporting. The role establishes operating frameworks and standards, develops playbooks and SOPs, leads operational cadences, improves processes, manages risks and dependencies, creates dashboards and executive communications, and supports AI governance and adoption. The position requires a bachelor's degree in a relevant field, five years of experience in content operations, program or project management, business operations, or a related environment, and proficiency with Smartsheet, Workfront, Microsoft 365, and related business tools.
