Description
Chime is hiring a Program Manager to improve high-trust member-facing experiences across its products and services. The role owns process documentation, streamlines and automates agent functions, identifies friction in member and agent journeys, uses data to influence cross-functional roadmaps, and ensures operational readiness for new features and policy changes. It partners with Product, Legal, Risk, Vendor Ops, Quality, and Learning to improve CSAT, resolution rates, contact rates, and operational efficiency. The position requires at least five years of experience leading end-to-end programs in Customer Experience, Operations, or Product, along with regulated-environment experience, strong analytical skills, and stakeholder influence. The base salary starts at $116,000 and can go up to $160,000, with bonus, equity, and benefits available.
