Description
The Customer Support New Product Introduction Program Management Office Manager will own and manage customer support readiness projects for new Ring and Blink launches, coordinating Product Management, Go-to-Market, and CS Operations. The role uses AI tools to automate project intake, reporting, risk identification, stakeholder communication, and repetitive program management tasks, while identifying blockers, surfacing dependencies, and incorporating customer feedback to ensure frictionless customer experiences. The position requires a bachelor's degree or PMP certificate, at least three years of program or project management experience, cross-functional experience, and strong problem-solving skills; preferred qualifications include end-to-end delivery, stakeholder management, consumer electronics, product launches, and AI-powered project management experience.
