Description
The Program Performance Manager serves as the operational owner of assigned programs, monitoring performance, profitability, adoption, claims, revenue, and operational health. The role analyzes internal and external reporting, provides insights to P&L leadership, partners with Product Management, Sales, Legal, and Operations, coordinates cross-functional initiatives, develops performance reporting, and supports program adjustments and business planning. The position requires a bachelor’s degree and 3–5 years of experience in program management, business operations, product support, or a related field, with insurance, warranty, service contracts, jewelry, data analysis, SQL, and CRM experience preferred.
