Description
Apple is hiring a Program/Project Manager for its Customer Systems and Support team within the Apple Store Online organization. The role will lead diverse and complex projects across e-commerce, contact centers, voice and chat systems, payments, customer care, delivery, fulfillment, and other digital programs. The position requires at least seven years of professional experience in product, project, or program management, broad experience with contact center and e-commerce systems, strong organizational influence, and a technical degree or 11+ years of directly related experience. Preferred qualifications include generative AI and agentic capabilities, AI-enabled solutions at scale, hands-on portfolio ownership, and strong analytical and business-process understanding.
