Description
The Program PM serves as the primary customer-facing point of contact for assigned DCSL customers, managing account relationships, project requirements, problem resolution, data and reporting accuracy, billing, vendor coordination, and project performance. The role works with Warehouse PMs at individual sites, supports customer onboarding and site launches, and requires travel to warehouse locations, including non-temperature-controlled environments and outdoor areas. It requires at least five years of relevant project management, account management, client services, or customer-facing experience, along with strong data, reporting, communication, organizational, and problem-solving skills.
