Description
The Program PM serves as the primary customer-facing point of contact for assigned DCSL customers, managing account relationships, project requirements, problem resolution, data and reporting accuracy, billing, vendor and internal-team coordination, and project performance. The role works within DCSL’s WMS, equipment digital twin, and reporting platform, collaborates with site Warehouse PMs, supports customer onboarding and site launches, and requires travel to warehouse locations. It is primarily customer-facing and coordination-focused but also involves spending time on warehouse floors and project sites.
