Description
The Program Services Manager (Tour Leader Manager) will manage Japan tour guides, including hiring and developing the team, training and coaching, tour scheduling, performance assessments, quality improvement, traveler support, surveys, newsletters, administrative oversight, product feedback, itinerary audits, and rotational 24/7 emergency support. The role reports to the Country Manager, Japan, requires fluent English and native Japanese, a bachelor’s degree, and at least five years of international travel trade experience, and offers a competitive salary, transport reimbursement, vacation and personal days, a five-day work week, bonuses, training, and worldwide travel benefits.
