Description
Amazon's Network Control Center is hiring a Program Specialist to manage large-scale customer-impacting incidents and recovery actions. The role coordinates stakeholders, validates data, publishes customer-facing communications, executes bulk refunds, cancellations, and other mitigation actions, manages high-severity incidents, and improves processes. It requires flexible night, weekend, and holiday shifts in a 24/7/365 environment, along with experience with Microsoft Word, Excel, Access, and PowerPoint; project management, agile work, and customer-facing content experience are preferred.
