Description
The Program Specialist Customer Success provides day-to-day operational and technical support for assigned supply-chain customers using Century Distribution Systems’ VIZIV® platform. The role manages customer SOPs and addendums, coordinates support and vendor issues, resolves complex operational and technical problems, creates help-desk tickets, configures users and VIZIV® modules, provides training, monitors account deliverables, and attends customer meetings. It requires direct client contact, strong VIZIV® knowledge, basic SQL, and the ability to work independently and support other team members.
