Description
Amazon is hiring a Program Specialist for its Network Control Center, which manages high-severity customer-service incidents in a 24/7/365 environment. The role runs incident bridge calls, coordinates cross-functional teams, assesses customer impact, manages proactive communications, protects contact channels, updates senior leadership, analyzes incident data, develops incident response procedures, and tracks service-health metrics. Candidates need at least two years of program or project management experience, intermediate Excel skills, business English proficiency, and fluent Japanese; Lean and DMAIC knowledge are preferred.
