Description
The Customer Service Representative provides training, guidance, program information, referrals, and case management to customers and job seekers. The role includes pre-screening applicants, coordinating services and appointments, maintaining electronic records, responding to inquiries and complaints, and supporting outreach and employability workshops. It requires a high school diploma or GED, two years of customer service experience, Florida Workforce Professional Certification Tier I, Microsoft proficiency, a valid Florida driver’s license, and strong customer-service and communication skills; bilingual Spanish ability is preferred.
