Program Support Specialist at The Fedcap Group - APEX

Department: AdministrativeEducation: Bachelor's Degree

Compensation

$20 – $24/hr

Setup: On-site
Location: Springfield, Virginia
Type: Full-time
Level: not_specified
Posted: Aug 17, 2026

Description

The Program Support Specialist oversees client documentation, ensures high-quality service delivery, and maintains regulatory compliance for Group Day and Group Supported Employment. Responsibilities include training supervision, individual support and rehabilitation, program development, compliance reporting, and fostering strong stakeholder relationships.

Required Skills

Customer Service
Medicaid
CARF
State Licensure
Individual Assessment
Service Planning
Behavioral Supports

Additional Information

Required Previous Experiences: Three years working with individuals with disabilities in vocational, residential, or recreational programs.
Customer service experience.
Preferred Qualifications: Bachelor's degree or coursework in human services, psychology, behavior management, or related field, or equivalent work experience.
Three years of experience working with Licensing, Medicaid, and CARF regulations.
Strong understanding of Medicaid, CARF, and state licensure requirements.
Knowledge of individual assessment, service planning, and behavioral supports.
Familiarity with employment readiness programs, community engagement, and direct support training.
Ability to mentor and develop direct support staff, fostering professional growth and service excellence.
Strong verbal and written communication skills for staff coordination, vendor collaboration, and family engagement.
Analytical thinking to address compliance issues, program challenges, and staff concerns.
Ability to prioritize tasks, manage schedules, and meet deadlines across multiple service locations.
Capacity to work in varied program locations, adjusting to organizational and service needs.
Ability to interpret and enforce policies while maintaining service excellence.
Sensitivity to diverse backgrounds, fostering inclusive and respectful service environments.