Description
BCG is hiring a senior consulting professional to lead Customer Service and Order-to-Cash transformation projects across Germany and Austria. The role covers designing and implementing operating models, improving service performance, applying digital and AI capabilities, managing senior client relationships, coaching client and BCG teams, contributing to business development, and developing methodology and thought leadership. Candidates need 7–10 years of relevant consulting and leadership experience, expertise in customer service, contact center, or back-office operations, strong transformation and stakeholder-management skills, and fluent German and English at C1 level.
