Project Manager, Customer Experience at SGS

Language

Location: Madrid, Community of Madrid · Mdina · +1
Type: Full-time
Level: mid
Posted: Jul 30, 2026

Description

SGS is hiring a Project Manager, Customer Experience for its Madrid team. The role manages client relationships and project execution, analyzes customer experience program results into insights and executive reports, identifies opportunities to grow existing client accounts, coordinates with internal teams and suppliers, and stays current on customer experience trends and market research. The position requires a related degree, 2–4 years of experience in project/client management, consulting, customer experience, or market research, and values English and Portuguese knowledge.

Required Skills

Data analysis
Reporting
Client management
Project management
Customer experience
Communication

Additional Information

Minimum Education: Bachelor's degree in Business Administration and Management, Marketing, Communications, or a related field
Required Previous Experiences: 2–4 years of experience in project management, client management, consulting, Customer Experience, or market research
Preferred Qualifications: Master's degree or specialized training in Customer Experience or Client Management
Knowledge of English and Portuguese
Ability to analyze data and provide actionable recommendations
Cross-functional coordination skills