Summary from listing
Worldline Service Australia is hiring an ITIL Project Manager to lead the design, build, and operational readiness of service-management capabilities for a new contract and operating model. The role manages two AI-capable developers, coordinates service owners, security, architecture, vendors, and internal platform teams, and delivers a secure external customer portal and workflow automation across ServiceNow, Slack, and Jira. Responsibilities include project governance, ITSM process alignment, testing, security and privacy reviews, operational acceptance, and support procedures. The position requires senior project-management experience, payments or finance industry experience, ITSM and integration knowledge, and a degree or equivalent professional experience.
