Description
AvePoint is hiring a Project Support Engineer to provide Level 1 and Level 2 support for existing clients, troubleshoot and resolve technical issues, investigate problems with the R&D team, manage issue status and SLAs, conduct root-cause analysis, maintain documentation, and provide user training and onsite support when needed. The role requires an IT-related bachelor's degree, 1–3 years of technical or project support experience, strong communication and troubleshooting skills, and is available for a hybrid schedule of three onsite and two work-from-home days per week.
