Description
The Patient Services Representative Lead represents Proliance Surgeons, leads and mentors the Patient Services Representative team, supports the Patient Services Manager, and manages patient flow from appointment inquiry through insurance verification and rooming. The role requires advanced practice management and EMR knowledge, customer service, leadership, training, troubleshooting, compliance, and coordination with Care Center leadership. A high school diploma or equivalent is required, along with 2–3 years of public-contact experience and at least 3 years of front-office, medical reception, or direct customer-service experience; medical terminology, leadership, and customer-facing experience are preferred.
