Description
Zendesk is seeking a Public Sector Solutions Consultant to transform how government agencies utilize their AI-powered Customer Experience (CX) and Employee Services (ES) platform. The consultant will act as a trusted advisor and technical thought leader, driving innovative, scalable solutions aligned with customer goals and compliance standards. Responsibilities include conducting technical/business discovery, architecting AI-driven solutions, owning the sales cycle, integrating scalable solutions using various platforms, collaborating cross-functionally, measuring impact, championing AI adoption, and continuously building expertise in emerging CX and ES technologies.
