Description
The Artificial Intelligence Quality Assurance Specialist will evaluate generative AI chatbot conversations across products, identify errors, trends, gaps, and member frustration, assess response quality, and recommend improvements. The role also involves audit-the-auditor calibration, becoming a subject matter expert, collaborating with internal stakeholders, and supporting complex customer escalations. It is a 10-month onsite W2 contract in Charlotte, North Carolina, paying $23–$28 per hour, with 1–3 years of customer support, customer service, or quality assurance experience required.
