Description
Pavago is hiring a full-time, remote QA & Training Supervisor to lead quality assurance, coaching, training, and performance development for a Patient Concierge team. The role evaluates agent calls and customer interactions, identifies performance gaps, conducts one-on-one coaching, develops onboarding and training materials, maintains QA documentation and reporting, and collaborates with operations leadership. Candidates must be fluent in English and Spanish, have experience in high-volume customer service and related QA, training, coaching, or customer service leadership areas, and be able to work independently during U.S. Central Standard Time hours.
