Description
The QA & Training Supervisor will lead quality assurance, coaching, performance development, onboarding, and training for a Patient Concierge support team. The full-time remote role reviews agent calls and interactions, maintains QA scoring and documentation, identifies performance trends, conducts structured coaching, improves training materials and SOPs, and reports quality metrics. Candidates must have experience in quality assurance, coaching, training, call center operations, and customer service leadership, along with proven high-volume support experience and full English-Spanish bilingual proficiency.
