Description
Cashea is hiring a Quality Analyst to monitor and evaluate customer interactions across transactions, CRM systems, and agent or AI processes. The role applies quality criteria, prepares trend reports, provides actionable feedback, identifies error patterns, supports quality-calibration discussions, and maintains evaluation databases. Candidates need a relevant degree, at least one year of quality or analysis experience in a call or contact center, attribute-based evaluation experience, database and reporting skills, and basic knowledge of AI tools, recording platforms, CRM, and interaction-management systems.
