Description
The Consumer Complaint Management Specialist manages end-to-end consumer complaints, coordinates investigations and corrective actions, analyzes complaint trends, supports risk assessment and CAPA, and prepares reports for site leadership. The role collaborates with operations, supply chain, R&D, regulatory affairs, and regional quality teams, supports audits and continuous improvement, and reports to the Q&FS manager. A bachelor’s degree in a relevant field is preferred, while 1–3 years of quality, food safety, or complaint-handling experience is also preferred; basic knowledge of QMS, HACCP, complaint systems, Excel, root-cause tools, and English communication is required.
